1 reviews | Active since Dec 2012
OVERCHARGED & NOT REFUNDED - BAD SERVICE
I am absoutely disgusted with the service or lack there of from MTN. For the last year or so I have been bil**** for BIS despite not having a blackberry for a few years now. No one has assist me with getting refunded. Secondly I have never recieved my free LTE sim card promised and when I go instore they want to charge me for something that has been offered to me free of charge? I can never get through to your call centre and this was long before the strike and the staff in your La Lucia branch are the most unhelpful people I have ever come accross and basically are of the attitude that if they cant make money off of you they are not interested in assisting you at all. They laze all over their desks like they are on holiday and try and on previous ocassion when upgrading had the gentleman try and force is opnion on me. I am seriously considering changing to vodacom and I demand to be refunded for being charged for BIS when I have not had a blackberry and have paid for data monthly. I also have not had a response from you facebook page.
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that a USD REQ: *** was logged for the credit of BIS on the 09-06-2015 . We have also requested re-delivery of your LTE SIM Card. The reference for the call #***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that a USD REQ: *** was logged for the credit of BIS on the 09-06-2015 . We have also requested re-delivery of your LTE SIM Card. The reference for the call #***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***