1 reviews | Active since Nov 2016
Overcharged, No refund
<p>Received terrible service from the call centre , where i requested to receive my statement via email and not mms, And then they start debiting my account with R170 more , when i asked them why did my instalment change they state i request for an itemized billing this was on the 03/07/2017 so i asked them for proof that i asked for that , they tell me no they can’t pick up the call so i told them they should refund me they said they will within 5 working days , from the 03/07/2017 until date nothing has been done and they still have my money. </p>
Very nice ,"We anticipate a resolution of the issues within the shortest period possible" , it's been 39 days and this query is still not even resolved. Do you really call this Shortest period possible you guys service sucks no wonder everyone is leaving MTN. My contract is coming to an end in August you guys are taking your time so you dont have to refund me. Easy to take my money and earn interest off it. That is the only way you guys going to make money. I bet you doing this to all your customers.
Very nice ,"We anticipate a resolution of the issues within the shortest period possible" , it's been 39 days and this query is still not even resolved. Do you really call this Shortest period possible you guys service sucks no wonder everyone is leaving MTN. My contract is coming to an end in August you guys are taking your time so you dont have to refund me. Easy to take my money and earn interest off it. That is the only way you guys going to make money. I bet you doing this to all your customers.