1 reviews | Active since Mar 2012
Overcharged me on my 2GB data
<p>I'm not impressed with MTN I have been paying R154.95 for my 2GB data then last month I receive a bill of R3183 from R154.95. I tried calling their customer service with no joy and even waited at MTN Menlyn for more than an hour still didn't get any help, their systems were down. I logged a customer query( ********** 2) requesting for details of the bill still no joy. </p> <p> </p> <p>I'm definitely moving to another network they can keep their data. </p>
Good day Khotso,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that your contract is a 2gig open line contract, meaning once the provisioned 2 gig is used up you will still be able to connect but billed out of bundle which is added to your Mtn account bill. Please further note that a billing query has been logged with our billing department to investigate the invoice date 2016-09-13 and to also send you the URL report REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Khotso,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that your contract is a 2gig open line contract, meaning once the provisioned 2 gig is used up you will still be able to connect but billed out of bundle which is added to your Mtn account bill. Please further note that a billing query has been logged with our billing department to investigate the invoice date 2016-09-13 and to also send you the URL report REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***