MB
Melanie B

1 reviews | Active since Sept 2013

29 Oct 2015, 14:06

Overcharged for the past 3 months

A sales representative phoned me to do an upgrade. I only upgraded the package and not a phone as it was cheaper as what i was paying at that moment. The deal was 350min anytime minutes, 500mb of data and 50sms all for R369. When the invoice for August came it was R200 more than what the guy said i would pay. So I phoned customer services and said they would fix it. September invoice came same issue. Phoned customer services spend an hour on the phone said it would be fix. So yesterday I received my invoice for October, same thing. So instead of paying R429 a month like I use to I am paying R600-700 a month now. I am also being charge for short messages despite that it clearly states that I get 50sms each month. I am also charged for calls despite the fact that i have over a R1000 worth of airtime carried forward. If this is not sorted out within the next week I am cancelling my contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Nov 2015, 14:45
Official
Hello Mbuitendag ,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that your discount is now loaded and i have log a request for credit to be passed ref :REQ:***

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***