Overcharged for six months, no help even after raising an issue
<p>I have a contract for R479 monthly with MTN. Since April MTN has been charging over the stipulated amount.</p> <p>First I discovered that MTN activated limits to R200 meaning once I run out of data and airtime I can still receive these services to this value. This was done without my concern and for 4 months I have been trying to have MTN reverse this limit. Over the last three months I have managed to remove this limit service.</p> <p>However, MTN continues to charge R690 insteat of R479. Invoice received shows amount to be debited as R479 yet MTN takes as they wish</p>
Good day
As for the account being behind this is plain lies and a concern. I visited the branch after the August debit order so that they can locate any missed payment and nothing was found. I asked my bank to reverse the debit order in September since I was tired of being overchangrded and paid cash. Also for September the debit order was R679 yet the invoice amount is R479. Also this I have reversed after making a call to CCC and the person assisting checked for any outstanding amount or missed payment that might have resulted to this debit order amount. The agent could not locate anything. She hd to go as far as 2011 and my account was found to be in order.
It is only then that she escalated this internally to MTN.
Please don't come and lie about outstanding payment. Reason I reversed the latest debit order is that I want you to respond on all these past invoices and give assurity that this will never happen.
As for the R11 which is a chrage for reversed debit orders, why is this cost passed to me given that MTN system is the one with an issue. Debit order amount taken is more than the invoice amount.
Looking forward to your response, else I will have to hand in this cellphone because clearly MTN has became the enemey rather than trusted company .
Kind regards
Thobani
Good day
As for the account being behind this is plain lies and a concern. I visited the branch after the August debit order so that they can locate any missed payment and nothing was found. I asked my bank to reverse the debit order in September since I was tired of being overchangrded and paid cash. Also for September the debit order was R679 yet the invoice amount is R479. Also this I have reversed after making a call to CCC and the person assisting checked for any outstanding amount or missed payment that might have resulted to this debit order amount. The agent could not locate anything. She hd to go as far as 2011 and my account was found to be in order.
It is only then that she escalated this internally to MTN.
Please don't come and lie about outstanding payment. Reason I reversed the latest debit order is that I want you to respond on all these past invoices and give assurity that this will never happen.
As for the R11 which is a chrage for reversed debit orders, why is this cost passed to me given that MTN system is the one with an issue. Debit order amount taken is more than the invoice amount.
Looking forward to your response, else I will have to hand in this cellphone because clearly MTN has became the enemey rather than trusted company .
Kind regards
Thobani