Overcharged for new MTN Choice 200 contract - repeat complaint

Repeat complaint!

Dear Alice

I took a SIM-only MTN Choice 200 contract out early May. When my bill came it was almost double what I expected. After much frustration MTN told me the discounts for the SMS and data bundles were not being app****. A credit note was passed and it seems the problem was resolved. I was told the discounts would henceforth be app****.

Not so! My latest bill does not reflect the credit note of R218, nor does it have the SMS and data bundle discounts. Instead of being charged R249, as per the advertised special, I am being charged R441.

I have had it with MTN Customer Support via 135 and email. When I correspond or call (when calls are not being dropped or emails ignored) then I am essentially not given the necessary support. I thought this whole matter was resolved, but it seems not.

Please DO NOT refer me to 135 or tell me to email the general customer support email. I wojuld greatly appreciate it if you can get someone competent and in authority to call me to resolve this issue please.