NS
Norma-Jean Samuriwo

1 reviews | Active since Mar 2015

15 Mar 2015, 07:24

Overcharged for nearly 2 years!!

A week ago, as I was going through my paperwork, I came across my current MTN contract. I discovered that the contract charge is R299 per month. But MTN has been charging me R399 every month for the past 19 months!<br> I called their 808 number asking them to sort it out, and was told to forward the original contract page on which the monthly fee is stated to ***. I asked for a reference but was told that the fax would go straight through to the agent I spoke to, so this was unnecessary. It's been a week now- and not so much as an acknowledgement of my fax.<br> I bet if I had owed them even R100, I'd have heard from them countless times!<br> I've had it with MTN! I want my money credited to me and I will be more than happy to take my business elsewhere.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Mar 2015, 13:03
Official
Hello Reddmk,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated and they have confirmed that the R 299.00 was for the promo service fee excluding the monthly subscriptions.

Best regards
Mantoa
REQ:***