1 reviews | Active since Sept 2011
Overcharged for data bundles on contract
Good day, I have been billed double for my data for end of March & April 2015. Instead of paying my normal R664 per month as per my Nashua Mobile contract I have been debited R812, 99! I have sent emails through to customer care and no reply. I would like to be refunded for April and March please! Their consultant Laeeq Paulsen had rep**** on my 1st enquiry on 7 April 2015 that they had doubled billed me on the contract and they had lodged a credit request. But end of May I was charged R812, 99 AGAIN! I am not happy with the service and I just want to be refunded the extra charge. Its money they take from my account ********ly. I had a contract with Nashua Mobile for R664 per month. I refuse to pay a cent more!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R298 was passed on the 20th of April 2015 for the invoice dated 2015-03-01 to 2015-04-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R298 was passed on the 20th of April 2015 for the invoice dated 2015-03-01 to 2015-04-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***