DM
Dean M
1 reviews | Active since Oct 2015
12 Oct 2015, 13:27
OVERCHARGED FOR DATA
Over the last few months I have been drastically overcharged for data usage. I keep purchasing additional data bundles, however when I received my statement at the end of the month, I have been charged for data usage. I have complained to your Eastgate branch where I upgraded my contract, however over a week later I have had no feedback regarding this. I have proof on my monthly bank statement that I am purchasing additional data so I do not go into the \out of bundle rates"however this is not happening. I am not at all impressed with MTN and over the last 6 months I have been charged additional data for approximately R3500"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 09:00Hello Stonesprayracing,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Accounts department for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Accounts department for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 09:00
Official
Hello Stonesprayracing,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Accounts department for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Accounts department for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,