MH
Melanie H
1 reviews | Active since Apr 2011
31 Aug 2015, 15:56
OVERCHARGED FOR DATA
I received at R3 186 bill for August!! My average already went up from R400 to R1000 and now this month is over R3k!!! I use the same amount of data.<br> <br> Disgusting! I have been a customer for YEARS!<br> Definitely cancelling my contract.<br> Useless!
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 12:44Hello prorec,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for Data Validation . Please find the Ref number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for Data Validation . Please find the Ref number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 12:44
Official
Hello prorec,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for Data Validation . Please find the Ref number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Billing department for Data Validation . Please find the Ref number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,