GT
Gary T

1 reviews | Active since Sept 2017

04 Sept 2017, 09:48

Overcharged for data

I have been a MTN contract customer for probably 15+ years. My current data cost on contract is R160.00 for 1GB data. This past month I have unknowingly gone over the data cap and they have advised me that they have billed me 'out of package' rates at R0.99/MB which they say equates to approx. R990.00/GB!! I am happy to pay for any data that I have used but how can MTN justify a 600% increase in price for 'out of package' data? As far as I am concerned this is abuse. This excessive usage happened over a single day so this was not high usage over the month. I am also unable to verify how my data usage was so high. The only feedback I have got is that they have verified it was from my SIM card so pay up. Now I have a data charge for R4,992.00 which should have cost me around R800.00. As soon as my contract is up I will be moving to another telecoms provider.

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Replies (3)
MTN South Africa
MTN South Africa's reply10 Sept 2017, 20:13
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply26 Sept 2017, 14:00
Official

Good day,

Apologies for the delay in response.

According to our investigation all usage was through your Sim. We therefore confirm that unfortunately you are liable for all charges as stated on your invoice. The out of buddle cost is R0.99 per MB.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

GT
Gary T's update26 Sept 2017, 14:43
Reviewer Update
Your reply that the usage was through my SIM and therefore I am liable for the R0.99 per MB does not address my concern that MTN is abusing their customers by charging such a high rate for 'out of bundle' data. As you are obviously not prepared to address this issue I will be moving to another service provider.