Overcharged for 8 months

Item: MTN South Africa
Rating: 1
Author: Claire B

I app**** for a handset with MTN direct in Nov 2016. Because of the poor service, I cancelled the application (app**** 18 nov, no phone on 30 November). I then app**** in-store and got the phone in dec 2016.

My bill appeared very high from march 2017 (R669 more, it is a fixed contract), and I only had the time to follow up beginning of NOVEMBER 2017 at MTN store century city with Yasmin. This overcharge amounts to R6k (including Nov overcharge). It appears as if I'm being charged for a cell phone contract I do not have.

Why is this not resolved yet? Still waiting for feedback and it is pathetic! Resolve with urgency please. I am definately moving to a new service provider. MTN service sucks.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

29 Nov 2017, 10:12

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you I have received the affidavit and the ID copy, this was sent, new reference ***.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply29 Nov 2017, 10:12

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you I have received the affidavit and the ID copy, this was sent, new reference ***.

Kind Regards,

Alice van der Merwe

Best regards,

Claire B's updateReviewer Update

04 Dec 2017, 11:14

Hi Alice Kindly update the status of this. I was invoiced with the erroneous amount yet again. When will this be resolved and money deposited into my bank account? Claire Barnes (still disgruntled)

Claire B's update04 Dec 2017, 11:14

Reviewer Update

Hi Alice Kindly update the status of this. I was invoiced with the erroneous amount yet again. When will this be resolved and money deposited into my bank account? Claire Barnes (still disgruntled)