OVERCHARGED FOR 3 GIGS OF DATA

The evening of the 31.01.2016 I ordered 1 Gig of data which did not come through to my no. ***. The data was still not through on the 01.02.16 and I I spoke to Pravesh from MTN who assisted me via the 808 call centre. He managed to connect me with a supervisor who was able to put the 1 Gig of data through for me. <br> <br> When I received my invoice I noticed that I was charged for 2 gigs of data, instead of once. <br> <br> The reference number for my call on the 01.02.16 was *** and ***. I received my statement today in the mail and on calling to query my bill today, REF *** I was told that I am being charged for 1 gig loaded on the 31.01.16 and 1 gig loaded on the 01.02.16 on invoice no. E***. <br> <br> I would like it to be clearly pointed out to me where the credit was given back to me. I have been querying this from the 16.03.16 and still there is no resolution. <br> <br> Again on the 01.03.16 I ordered 1 Gig of data and the 02.03.16 I ordered another 1 gig of data for my no. ***. Both these 1 Gigs did not come through. I was advised by Ntsikelelo Mbanga \Please be advised request for Credit has been logged and escalated:REQ:63547 Reference No. *** "