BR
Barbara R

1 reviews | Active since May 2015

29 May 2015, 18:53

Overcharged for 1gb contract

I have been with MTN ever since I can remember and when I did my upgrade to get an iPad I was told it would be R359 per month and not a cent more, I have never ever gone over and was told a limit was set on my account, my bill this month shows I was billed for Packet Switch Data Calls, what the hell is this???? I expect a full refund on all amounts that were overcharged or I will go further legally with this as this is totally unacceptable from such a BIG company, no wonder everyone is moving to the competitors<br> <br> The number is ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 15:39
Official
Hello Ryan1969,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's a usage over and above the 1GB provisioning and a limit was set on the 04-06-2015.

Best regards
Mantoa
REQ:***

Best regards,