1 reviews | Active since Mar 2018
Overcharged every month on SIM-Only Data contract
I have been charged over R360 per month for a R99 per month data bundle. The data bundle was a 24 month contract for a SIM-Only Data plan with no device, A 6gigs data bundle (2gigs anytime data plus 4gigs Night Express). I can only trace my bills back 7 months since statements are no longer e-mailed.
After logging in I was absolutely horrified to find out that I have been overcharged more than Triple the actual amount every month, possibly for the entire contract period. I was completely unaware of these exorbitant charges since I am a loyal MTN customer with 2 contacts for over 5 years setup for Debit Order.
This reflects poorly on MTN's accounts department and exposes its False Advertising on SIM-Only Data contracts. As well as its unnecessarily complicated billing breakdown for these data contracts. Charging them as separate purchases instead of one simple data charge.
I went into a store to renew or sign up for a another deal and there's an R89 for 8gigs SIM-Only data plan. Now I'm completely reluctant to sign up for any data contract with MTN and I DO NOT Recommended it.
Dear Vish Sewcharan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please send me a copy of the contract so i can investigate this matter. send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Vish Sewcharan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please send me a copy of the contract so i can investigate this matter. send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
