CA
Carushka A

1 reviews | Active since Jul 2011

14 Jul 2015, 09:48

OVERCHARGED DUE TO STRIKE

I HAVE JUST CONTACTED THE CALL CENTRE AND REALIZED THAT MY ACCOUNT HAS COME TO OVER R 800.00. DUE TO YORU STRIKE I WAS UNABLE TO INCREASE MY DATA BUNDLE LIMIT AND AS A RESULT I HAVE BEEN OVERCHARGED. I REQUEST THAT MY ACCOUNT BE CREDITED FOR THE DATA CHARGES- SEE PREVIOUS COMPLAINT BELOW.<br> <br> My previous complaint DD 15.05.2015:<br> <br> Good Day<br> <br> I have tried contacting your call centre to increase my self service limit ( DATA BUNDLE ) however no one answers.<br> Been to your branch but they cant help.<br> Should my bill come higher than expected I will demand a refund !

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 14:18
Official
Hello carushka,

Thank you for bringing this matter to our attention.

We do apologize for the inconvenience this may have caused.

The limit has been set to R500.00 as per customer request.

Request
Lorraine