FM
Ferial M

1 reviews | Active since May 2016

25 May 2016, 10:34

Overcharged Data Bills

<p>I am getting so frustrated with MTN. Quering my statements of why I am been overcharged, Zukiswa from MTN (req: ***) kindly rep**** (thank you) and explained to me what I already predicted in my previous query that ' charges are validated' (lol). Websites I searched were mailed to me but what I want is PROOF of how it amounted to triple the amount of my normal statements. Only one invoice dated 2016-04-07 to 2016-05-07 was investigated , when I was also querying statement 2016-03-07 to 2016-04-07 ???</p> <p>And I'd like an explanation of how I get a figure on my statement of a certain amount and when Vuyusanani from MTN billing dept recalculated it there was a difference in the amounted that needed to be credited to me? How is that possible. Why is there a difference in the amount, who tally's up the statement amount??? Because that's proof enough for me of how we are getting cheated by MTN .</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2016, 11:08
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the billing department have been validated the invoice dated 2016-04-07 and 2016-05-07. A credit of R 240.47 has been passed on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Best regards,