<p>Good day, </p> <p> </p> <p>In November 2015 I received a ridiculous billing for a MTN Broadband 2G, I quered the billing without any response from MTN and they only sent me a URL report. Next thing I received threatening phone calls and sms's from Hammond Pole Attorneys. I then referred the matter to the Consumer Ombudsman as I received no feedback from MTN. It is evident that the staff from the Consumer Ombudsman and MTN are in cahoots as all their responses are short and sweet without any investigation. The Ombudsman then called me again and said there is nothing more they can do.</p> <p> </p> <p>I then contacted Hammond Pole Attorneys and they gave me a settlement amount of R 1600 more than the original billing and the agent's response was simply it is collection costs.</p> <p> </p> <p>My question: Must I settle this matter or not? I am tired of their daily threats and to litigate the matter will cost even more. </p>
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Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advise that we have escalated the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
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