TL
Tyrone L
1 reviews | Active since May 2015
03 Jul 2018, 12:05
Overcharged contract... AGAIN!
So... We are back to the same problem Mtn. You are an absolute joke. My new sim only contract was over charged in my first month which was over 50% more than I signed for. I called you to fix the problem and you blamed the system. Then after many calls and references you said the problem has been "rectified". The next month (May) the correct amount came off. AND NOW, on the 3rd day of July you have overcharged me again with the very same ridiculous amount. Now I have to escalate the same problem again because of your incompetence!! I want this sorted.
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MTN South Africa's replyOfficial
04 Jul 2018, 14:54Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
I tried calling you @ 15:42 to confirm the package subscription fee for the deal you took.
Kindly be advised that this matter is receiving priority attention. It has been escalated to our system support to correct the package( without a devise) reference number is *** . We anticipate a resolution of the issues within the shortest period possible.
Warm regards
Eunice
Complaints analyst.
Service Request Activities: ***
Best regards,
MTN South Africa's reply04 Jul 2018, 14:54
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
I tried calling you @ 15:42 to confirm the package subscription fee for the deal you took.
Kindly be advised that this matter is receiving priority attention. It has been escalated to our system support to correct the package( without a devise) reference number is *** . We anticipate a resolution of the issues within the shortest period possible.
Warm regards
Eunice
Complaints analyst.
Service Request Activities: ***
Best regards,