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janine B

1 reviews | Active since Nov 2013

13 Mar 2017, 10:35

Overcharged by MTN yet AGAIN!! Frustrated and annoyed!!

<p>What is it with MTN? I am so disappointed with the service from MTN. We have 4 lines on a business contract all due for an upgrade within the next month, which I am incredibly hesitant in renewing. </p> <p>Once again there is a questionable charge on my MTN account - "content charge R315.60". I get itemised billing and can find no refence to the so called contect charge or amount R315.60 any where on the bill. </p> <p>My previous query is still not sorted out. MTN called me on Thursday (within hours of my previous complaint) on Hello Peter, but I'd already left work. No message, no number to return the call, and no subsequent phone call.</p> <p>If you have a debit order on your account they seem to feel they have the right to charge you whatever they want as the account is paid automatically every month. Why is it so impossible to get hold of someone in the accounts department???</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2017, 20:39
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

kindly provide us with the cell number or Acc no in order for us to be in a position to investigate and resolve your problem accordingly.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

warm regards

mike

REQ:***