PW
Paula W
1 reviews | Active since Jun 2018
14 Aug 2018, 18:13
Overcharged by MTN
MTN have been frustrating, unsatisfactory and unhelpful. Complaints get you nowhere because it becomes an administrative pain and it's easier just to never use them again. Dishonorable company. Choose another provider.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2018, 17:36Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time confirming the MTN account number:A***
Cell number ***
The system reflected that the usage limit was changed from 00.00 to R100 in March 2018 the system allow the user to make extra calls or for data usage for the extra R100 set up. The account was billed for extra data usage since March 2018 to June 2018. The usage limit was changed back to R0.00 on the 29-6-2018.
The account is billed for wholesale billing data service, this service was activated by the user of the device by using the self help service. short codes.
Due to bad service received from the store and call centre we have passed a goodwill credit for the billing for the data and wholesale Billing service charge on the June invoice.
The credit of R99.98 will be used against the current balance of R 331.88
R331.88-R99.98=R231.90 will be debited with the next debit order.
No extra data or wholesale billing service billing on the July invoice.
The contract for cell number *** has been cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply17 Aug 2018, 17:36
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time confirming the MTN account number:A***
Cell number ***
The system reflected that the usage limit was changed from 00.00 to R100 in March 2018 the system allow the user to make extra calls or for data usage for the extra R100 set up. The account was billed for extra data usage since March 2018 to June 2018. The usage limit was changed back to R0.00 on the 29-6-2018.
The account is billed for wholesale billing data service, this service was activated by the user of the device by using the self help service. short codes.
Due to bad service received from the store and call centre we have passed a goodwill credit for the billing for the data and wholesale Billing service charge on the June invoice.
The credit of R99.98 will be used against the current balance of R 331.88
R331.88-R99.98=R231.90 will be debited with the next debit order.
No extra data or wholesale billing service billing on the July invoice.
The contract for cell number *** has been cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,