LR
Luqmaan R
1 reviews | Active since Feb 2018
08 Feb 2018, 23:12
Overcharged by MTN
I have 2 data contracts with MTN & I've been enquiring as to why I was charged more than the contract amount. When I asked them to explain as to why I was overcharged, the response I received was "you were charged correctly" but with no explanation & when asked for an explanation I received no response. This has been going on for the past 2 months and I'm fed up.
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MTN South Africa's replyOfficial
09 Feb 2018, 10:50Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that on invoice E*** and E*** you were billed prorate charges.
On invoice date 2017-12-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-11-28 until the close of that invoice date 20-12-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
The billing for the first invoice is correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply09 Feb 2018, 10:50
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that on invoice E*** and E*** you were billed prorate charges.
On invoice date 2017-12-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-11-28 until the close of that invoice date 20-12-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
The billing for the first invoice is correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
LR
Luqmaan R's updateReviewer Update
09 Feb 2018, 18:04Thank you for explaining it to me. I never knew you get charged for a month in advance. I'm disappointed that none of the other consultants told me that.
LR
Luqmaan R's update09 Feb 2018, 18:04
Reviewer Update
Thank you for explaining it to me. I never knew you get charged for a month in advance. I'm disappointed that none of the other consultants told me that.