WJ
Wendy J
1 reviews | Active since Feb 2019
04 Feb 2019, 08:44
Overcharged billing
I was overcharged for alleged roaming charges and I complained on Friday and I was told that my complaint has been escalated but to my surprise yesterday I get an sms that my query has been resolved Not sure exactly was resolved as the billed amount is under dispute and I am not paying it Their call center agent are also not helpful as well How do I incur roaming costs when I am in SA
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MTN South Africa's replyOfficial
05 Feb 2019, 12:11Good day Thank you for bringing this matter to our attention. We refer you to an email that was addressed to you by one of Portia Mukaswe on Sunday, 03 February 2019 10:22 AM to your email address *** . Details below:
Good day Mrs Jaca ,
In response to query ref: *** Kindly note that invoice date (2018-12-11) , has been investigated. Please note that there are no credits due as usage has been generated from simcard in use. Roaming Charges have been validated correct as per the sim serial number provided and usage was generated directly from your sim card. Usage limit, Airtime, Provisioning and any Bundles only apply within the borders of South Africa. All charges have been verified as correct and charged according to interim Network agreements. Each time when you establish a connection when roaming you get charged , the reason you have incurred charges. MTN only bills usage generated off the sim card which registers on the Network, had there been no usage, no charges would have been incurred. Kindly refer to the link below: https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional.
Warm Regards
Sizwe Schoeman Complaints Management team
Good day Mrs Jaca ,
In response to query ref: *** Kindly note that invoice date (2018-12-11) , has been investigated. Please note that there are no credits due as usage has been generated from simcard in use. Roaming Charges have been validated correct as per the sim serial number provided and usage was generated directly from your sim card. Usage limit, Airtime, Provisioning and any Bundles only apply within the borders of South Africa. All charges have been verified as correct and charged according to interim Network agreements. Each time when you establish a connection when roaming you get charged , the reason you have incurred charges. MTN only bills usage generated off the sim card which registers on the Network, had there been no usage, no charges would have been incurred. Kindly refer to the link below: https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply05 Feb 2019, 12:11
Official
Good day Thank you for bringing this matter to our attention. We refer you to an email that was addressed to you by one of Portia Mukaswe on Sunday, 03 February 2019 10:22 AM to your email address *** . Details below:
Good day Mrs Jaca ,
In response to query ref: *** Kindly note that invoice date (2018-12-11) , has been investigated. Please note that there are no credits due as usage has been generated from simcard in use. Roaming Charges have been validated correct as per the sim serial number provided and usage was generated directly from your sim card. Usage limit, Airtime, Provisioning and any Bundles only apply within the borders of South Africa. All charges have been verified as correct and charged according to interim Network agreements. Each time when you establish a connection when roaming you get charged , the reason you have incurred charges. MTN only bills usage generated off the sim card which registers on the Network, had there been no usage, no charges would have been incurred. Kindly refer to the link below: https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional.
Warm Regards
Sizwe Schoeman Complaints Management team
Good day Mrs Jaca ,
In response to query ref: *** Kindly note that invoice date (2018-12-11) , has been investigated. Please note that there are no credits due as usage has been generated from simcard in use. Roaming Charges have been validated correct as per the sim serial number provided and usage was generated directly from your sim card. Usage limit, Airtime, Provisioning and any Bundles only apply within the borders of South Africa. All charges have been verified as correct and charged according to interim Network agreements. Each time when you establish a connection when roaming you get charged , the reason you have incurred charges. MTN only bills usage generated off the sim card which registers on the Network, had there been no usage, no charges would have been incurred. Kindly refer to the link below: https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,