Overcharged - Being charged for BIS after upgrade

<p>I have logged numerous calls with regards to being charged for BIS services on ********** 233. i looged a complaint on Hello peter on 08 June 2016 and a gentlemen Mike assisted me. Check quoted response from Hello Peter.</p> <p>Dear Valued Customer,</p> <p>Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.</p> <p>kindly be advised that will pass the credit for R620.94 for both ********** 431 / ********** 233 it will reflect in your contract account within 5 to 7 working days.</p> <p>warm regards</p> <p>mike</p> <p>REQ: ********** .</p> <p> </p> <p>I am still being charged for the services which he assured me will be removed. I was charged for June, July and the unbilled invoice for August. This is such poor services from you. Please can this be rectified, as this is causing a huge inconvenience with my payments.</p>