1 reviews | Active since Apr 2015
Overcharged and STIlLL waiting for service
I posted a complaint on 26 April. I had a grievance about an over charge on my account. I was overcharged twice for two months.<br> <br> I received a response to my complaint today. The employee that responded clearly stated that I am only being credited for one month??? <br> <br> Why is it that after waiting almost two weeks for some service - I am still having to be patient enough to deal with MTN not getting the details correct about my complaint?! <br> I am requiring a refund for both months that were over charged, and not just for one month.<br> <br> If MTN is unable to offer us good service as consumers - then I suggest you guys pull up your socks!!!<br> <br> There are several complaints about similar issues to mine and it is unacceptable. <br> <br> Please encourage your call centre to please answer there phones as well. It's rather silly how they are supposed to be there to assist the consumers if we experience any difficulties and - they're impossible to get hold of.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you've been credited for the months you've enquired about. A credit of 232.60 incl. VAT & R168.73 incl. VAT has been approved for the usage limit that failed. The credit amount of R232.61 has already been allocated to the account and the other is still pending.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you've been credited for the months you've enquired about. A credit of 232.60 incl. VAT & R168.73 incl. VAT has been approved for the usage limit that failed. The credit amount of R232.61 has already been allocated to the account and the other is still pending.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser