Overcharged and no assistance offered to correct

Kingsley Stone <***> Wed, 20 Mar, 08:02 to customercare Good morning. I used your online facility for upgrade. I choose the amount of R119 Today I get the invoice MTN Mega Gigs XS *** 17-03-2024 16-04-2024 R 132.12 Please explain and deduct the R13:12 you have overcharged. Send a new corrected invoice Cell number *** Thank you Clive Stone

customercare Thu, 21 Mar, 08:18 to me Yello Sir/Madam, Thank you for your email. Please accept our apologies for any inconvenience incurred.

To process the request and for security reasons, please confirm the following: -

.ID number (With space in between example: *** 000) • Postal / Residential Address: • Work Telephone Number / Email address: • Bank Name / Type of account:

We trust that you find the above in order and we look forward to being of service to you. Warm Regards, Duduzile Lengane

I sent these details on 21st March

customercare 22 Mar 2024, 08:58 to me Yello Kingsley, Thank you for emailing Customer Care. Please see the attached invoice for reference of how you are being billed.

Warm Regards, Nokhuthala Khoza

customercare 22 Mar 2024, 15:51 to me Yello Stone, Kingsley , Thank you for emailing customer care

Please accept our apologies for the delayed response.

Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore, going forward you will be billed your normal subscription in the next coming invoices.

Thank you for corresponding with customer care, have a Yellow day. Warm Regards, Mpho Mashigo

I accepted this explanation

19 April Good morning I was told it would come down to what I agreed on R119 Now it is suddenly R234.16 Please correct and refund Thank you Clive Stone

21 April asked for the second time to supply details from Thando Mbatha

customercare 24 Apr 2024, 22:15 (13 hours ago) to me Yello Stone Kingsley ,

Thank you for reaching out to us.

We sincerely apologize for the delayed response and inconvenience caused. Kindly be advised that you were billed prorated for first invoice meaning you were charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore, going forward you will be billed your normal subscription in the next coming invoices

We trust that you find the above in order and we look forward to being of service to you.

Warm Regards, Kamogelo Toyana

This is the nonsense Kamogelo writes this time No-one there seems to know what they are doing. Could you please help Basically they are charging double what the original contract was Thanks Kingsley