1 reviews | Active since Jun 2016
overcharged and ignored
<p>I wrote my whole story on Hello Peter some 2 months ago and got the same response as when I had contacted MTN directly at least 15 times by email::: auto response stating "Somebody will contact you in 3 to 5 wd".</p> <p> </p> <p>Still not contacted and still not resolved and an account of around R2500. Unbelievable and unacceptable lack of interest and service from MTN. I am so glad I am NO longer your customer MTN.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a billing query with the billing team to verify your data usage and billing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a billing query with the billing team to verify your data usage and billing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,