GW
Garth W
1 reviews | Active since May 2018
18 May 2018, 13:49
Overcharged (almost double) for new MTN Choice 200 contract
I took out a MTN Choice 200 contract out recently based on the R249/month promotion, inclusive of 200 minutes, 300 Mb data and 300 SMSes. My first bill does not reflect this. It shows I am being charged R484 (minus the connection charge, which I assume is once-off), so almost R234 more than what I should be charged - almost double than the advertised amount.
I have raised this with 135 and Clarance has escalated it, but I just wanted to express my shock and disgust at being overcharged in this fashion. Total incompetence on the side of MTN.
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Garth W's updateReviewer Update
22 May 2018, 18:51I took out the contract only about a week to 10 days ago, and my bill was for this month alone. If it was prorated then it should have been prorated DOWN to approximately the 3weeks of May, not UP. I emailed ********** on the 18th (attaching my contract and the promo flyer) and followed up yesterday, with no response. Please help to resolve. I don't see how sending an email to the generic customer care email will help. PLEASE CAN YOU ESCALATE THIS FOR ME. I have provided you with my account number in the original complaint.
GW
Garth W's update22 May 2018, 18:51
Reviewer Update
I took out the contract only about a week to 10 days ago, and my bill was for this month alone. If it was prorated then it should have been prorated DOWN to approximately the 3weeks of May, not UP. I emailed ********** on the 18th (attaching my contract and the promo flyer) and followed up yesterday, with no response. Please help to resolve. I don't see how sending an email to the generic customer care email will help. PLEASE CAN YOU ESCALATE THIS FOR ME. I have provided you with my account number in the original complaint.