TR
TANJA R
1 reviews | Active since Mar 2009
15 Dec 2017, 10:30
OVERCHARGED - AGAIN & USAGE LIMIT SETTING
Good day, Please resolve the accounts issue (again) as soon as possible. The Woodlands branch will be logging a query today.
upgraded 06.08.16 for R169.00 per month, being charged R180.50 upgraded 11.11.17 (2 contracts) for R149.00@ being charged R160.00
Please get the technical dept to contact me asap re the usage limit setting.
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MTN South Africa's replyOfficial
16 Dec 2017, 13:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
We found that the number *** has manually been changing its usage limit. This dates back from the 8 June 2017 and it is the reason that this bill has included out of bundle charges. The user of this number changes the limit to R100 uses a few Rand's and then changes it back to R0.00, our records show that the user has been doing this consistently since the 8th June 2017. This unfortunately means that all charges on your invoice are correct and no refund is due to the account holder.
Date/Time Source Channel Old SUL New SUL, the usage limit was not changed by MTN this was done by the user of the device.
2017-12-08 18:50 USSD R0,00 R1,00
2017-11-03 6:51 USSD R100,00 R0,00
2017-11-03 6:50 USSD R0,00 R100,00
2017-11-01 16:31 USSD R100,00 R0,00
2017-10-19 16:44 USSD R0,00 R100,00
2017-10-19 16:43 USSD R100,00 R0,00
2017-10-19 16:36 USSD R100,00 R100,00
There is no credit due for the extra data billing charges.
Please ask the user of the device to keep the usage limit to R0.00, any usage limit changed done on the device , will be billed accordingly to the usage limit set extra on the sim card. Please check the usage limit on the device *141*5#
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply16 Dec 2017, 13:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We found that the number *** has manually been changing its usage limit. This dates back from the 8 June 2017 and it is the reason that this bill has included out of bundle charges. The user of this number changes the limit to R100 uses a few Rand's and then changes it back to R0.00, our records show that the user has been doing this consistently since the 8th June 2017. This unfortunately means that all charges on your invoice are correct and no refund is due to the account holder.
Date/Time Source Channel Old SUL New SUL, the usage limit was not changed by MTN this was done by the user of the device.
2017-12-08 18:50 USSD R0,00 R1,00
2017-11-03 6:51 USSD R100,00 R0,00
2017-11-03 6:50 USSD R0,00 R100,00
2017-11-01 16:31 USSD R100,00 R0,00
2017-10-19 16:44 USSD R0,00 R100,00
2017-10-19 16:43 USSD R100,00 R0,00
2017-10-19 16:36 USSD R100,00 R100,00
There is no credit due for the extra data billing charges.
Please ask the user of the device to keep the usage limit to R0.00, any usage limit changed done on the device , will be billed accordingly to the usage limit set extra on the sim card. Please check the usage limit on the device *141*5#
Kind Regards,
Alice van der Merwe
Best regards,