LB
Lisa B

1 reviews | Active since Jul 2015

01 Jul 2015, 08:44

Overcharged, AGAIN, no explanation and no help!

After receiving my bill of R1200 last month, i was advised by a clerk in the store it was due to high internet use, and no further assistance could be given. <br> <br> This month, i monitored the data i had available and preformed 3 x top ups of close to 2G of data, figuring the R350.00 that it cost me would be better than a cell phone account that is more than doubled. <br> <br> I received notice of debit this morning for in excess of R1400.00 !!!!! <br> I have not received an invoice from Mtn in around 3 months, and i have now been on hold for 20 minutes with the 808 call number from my cell phone, this is after being cut off on the first 3 attempts. <br> My Bill prior to these 2 months was around R550.00 - which is my contract rate. <br> Never in my life have i felt so angry with one specific organisation, and their customer service is non existent!

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2015, 14:51
Official
Hello lisamarieb,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised a billing query has been logged for the data charges to be validated, REQ:***.

Our system shows that your invoices are sent via email to ***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***