JB
Jaundre B
1 reviews | Active since May 2015
01 May 2015, 07:48
Overcharged AGAIN and AGAIN!!
My MTN TopUp 350 contract was moved over to MTN when Nashua Mobile closed down. Since MTN became my direct service provider my debit order has never been correct. The monthly debit order amount keeps on changing as well and I am being over charged EVERY month. I have been to MTN stores 3 time over the last 3 months to try and resolve this and to absolutely NO SATISFACTION it has still not been resolved. This is the worst service I have ever received from a South-African telecommunications SP. I hope this gets resolved ASAP and that the correct credit will be allocated to my account.<br> <br> Amounts billed over the last few months.<br> <br> 30-01-2015 - R 492.49<br> 27-02-2015 - R 374.50<br> 31-03-2015 - R 516.00<br> 30-04-2015 - R 516.00
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 14:06Hello Jonty21,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has already been escalated to the relevant department to take corrective measures, you will be advised of the outcome.
Your reference number is REQ:***.
Regards;
Nosipho
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has already been escalated to the relevant department to take corrective measures, you will be advised of the outcome.
Your reference number is REQ:***.
Regards;
Nosipho
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 14:06
Official
Hello Jonty21,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has already been escalated to the relevant department to take corrective measures, you will be advised of the outcome.
Your reference number is REQ:***.
Regards;
Nosipho
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has already been escalated to the relevant department to take corrective measures, you will be advised of the outcome.
Your reference number is REQ:***.
Regards;
Nosipho
REQ:***
Best regards,