ZV
Zethu V
1 reviews | Active since Oct 2015
24 Aug 2018, 10:34
OVERCHARGED AGAIN!!!
MTN is overcharging me again!!! Even after they advised me on a ticket (1- ********** 2817) that a credit will be app**** to my account for previous incorrect billing. My bill came and there was no credit app****, instead the same incorrect amount!
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Replies (2)
MTN South Africa's replyOfficial
26 Aug 2018, 20:39Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send me a copy of your contract to *** to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Aug 2018, 20:39
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send me a copy of your contract to *** to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
ZV
Zethu V's updateReviewer Update
28 Aug 2018, 09:35Hi Mike,
I'm of the impression that this is something you should have. Is there a reason you don't have it?
I don't have an issue providing it, I would just like to understand how you wouldn't have a copy.
ZV
Zethu V's update28 Aug 2018, 09:35
Reviewer Update
Hi Mike,
I'm of the impression that this is something you should have. Is there a reason you don't have it?
I don't have an issue providing it, I would just like to understand how you wouldn't have a copy.