sR
sashyn R
1 reviews | Active since Nov 2010
30 Dec 2015, 07:43
overcharged again
I have complained twice in the pasgt few months that I have a data contract for R145 a month and have been billed over R2000 in October and November. I stopped using my mtn sim card and device at the end of October and I get a statement now with an amount of R1600. I think this is quite ridiculous actually.I have been a loyal client for 15 years.Someone from MTN has yet to restore my faith in them as a service provider.
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Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 15:08Hello SashX,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Invoice for the 20 November 2015 was only R224.15 which is going off end of this month and the 20 December 2015 invoice is only R145.00 which is going off your bank account end of January 2016.
The very last invoice that was high was the 20 October 2015 invoice which was debited end of November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Invoice for the 20 November 2015 was only R224.15 which is going off end of this month and the 20 December 2015 invoice is only R145.00 which is going off your bank account end of January 2016.
The very last invoice that was high was the 20 October 2015 invoice which was debited end of November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2015, 15:08
Official
Hello SashX,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Invoice for the 20 November 2015 was only R224.15 which is going off end of this month and the 20 December 2015 invoice is only R145.00 which is going off your bank account end of January 2016.
The very last invoice that was high was the 20 October 2015 invoice which was debited end of November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Invoice for the 20 November 2015 was only R224.15 which is going off end of this month and the 20 December 2015 invoice is only R145.00 which is going off your bank account end of January 2016.
The very last invoice that was high was the 20 October 2015 invoice which was debited end of November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,