Overcharged accounts with no validation: *****!!!!

As a service provider you are obligated to provide a service to the customer and also upholding the delivery of that service insuring client satisfaction, you have failed to do so. You have failed to provide a very concerned customer with simple information requested to validate the outstanding amount and to avoid any future incidents that may occur going forward. You have not contacted or addressed the clients concerns and client satisfaction is obviously not your priority.There have been multiple references assigned to this dispute and without any communication from MTN the calls have been closed not considering the client. Yesterday a MONTH later after the first reported incident again with no communication from MTN and a document was required to be completed by the client, and again customer service at the lowest priority. MTN is ********** and unable to provide information pertaining the data usage of up to R10 000 in 2 months where it was R+-400 a month. This is ridiculous that MTN cannot get back to there customers. My complaint reference was canceled twice with no communication from MTN. Unprofessional and ridiculous !!!! Go back to school!!!