CT
Chantelle T
1 reviews | Active since Apr 2016
15 Apr 2016, 12:01
Overcharged account
I have an MTN contract with a debit order deducted of my account monthly of around R480.00 per month (as I hardly ever use any iternet service). My February debit amount from MTN was R3500.00. Even though I have a block on my contract which states that it will cut of all services if the amount of R1500 has been reached, MTN tells me that the amount of R3500 was deducted for Data usage (which they have still not been able to proof to me) and is correct
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Apr 2016, 15:06Hello Chantelle du Toi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 15:06
Official
Hello Chantelle du Toi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,