JH
Jan H
1 reviews | Active since Dec 2015
10 Dec 2015, 20:33
Overcharged
I am on a mychoice 100 and I was billed R499 per month untill March of this year when my credit limit magically increased to R2000 !!!! And according to my knowledge my usage limit was set at 10 cents ,Now I am owed thousands of rands R11811 that is R 1968 instead of R499 and they say I did it from my phone which I don't even know how to do ! Well done MTN !!!! I am furious I am canceling my contract asap
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MTN South Africa's replyOfficial
15 Dec 2015, 16:44Hello Janheyns,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the charges accumulated while you were not aware that the limit is not on R0.10. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the charges accumulated while you were not aware that the limit is not on R0.10. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2015, 16:44
Official
Hello Janheyns,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the charges accumulated while you were not aware that the limit is not on R0.10. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the charges accumulated while you were not aware that the limit is not on R0.10. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,