RW
Rene W
1 reviews | Active since Dec 2015
01 Dec 2015, 11:36
OVERCHARGED
I signed up for a contract of R430 in April 2015 but not one month am I being billed the same, when phoning the call centre no one can assist me. i just phone the call centre and was waiting for over 35 minutes with no help. MTN just deducted R1490.58 WHAT THE HELL I am not a business to be paying this kind of money for a cell phone contract. I got data carring over every month because I'm not depleting my data how on earth can I deplete my data if I signed for R30 extra not to go over any data or calls. Can someone please tell me what is happening!!! I want my money paid back to me. I will cancel my debit order then you can take me to court as I got proof that I signed a contract for R430 per month. I NEVER EVER HAD SUCH BAD EXPERIENCE IN ALL MY YEARS WITH MTN!!!
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MTN South Africa's replyOfficial
03 Dec 2015, 16:03Hello Leander999,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have data charges on your account which you are liable for. If you finish your provisioned data we bill you for additional data unless you request to have a usage limit on your line.
You can set it up by dialing *141*5# and select the option for manage usage.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have data charges on your account which you are liable for. If you finish your provisioned data we bill you for additional data unless you request to have a usage limit on your line.
You can set it up by dialing *141*5# and select the option for manage usage.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply03 Dec 2015, 16:03
Official
Hello Leander999,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have data charges on your account which you are liable for. If you finish your provisioned data we bill you for additional data unless you request to have a usage limit on your line.
You can set it up by dialing *141*5# and select the option for manage usage.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have data charges on your account which you are liable for. If you finish your provisioned data we bill you for additional data unless you request to have a usage limit on your line.
You can set it up by dialing *141*5# and select the option for manage usage.
Regards
Thabelo
REQ:***
Best regards,