fM
firoze M
1 reviews | Active since Jun 2015
02 Sept 2015, 03:54
Overcharged
I contacted mtn to advise them my debit order date has been changed to the 31st of august instead of the 25th ,I was charged on the 25th and was returned unsuccessful as no money in account today got a msg to pay 470 which is higher then my rate I pay, also charged by my bank R 100 unsuccessful transaction, I would like to be reimbursed R 600 for my inconvenience n 3 months free service
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MTN South Africa's replyOfficial
16 Sept 2015, 14:52Hello jaklas007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the debit order date was changed on the 21-08-2015, It was already after the magtape was sent to the bank to debit on the 25th, if the changes were made before the 20th yes the debit was going to go through on the 31st.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the debit order date was changed on the 21-08-2015, It was already after the magtape was sent to the bank to debit on the 25th, if the changes were made before the 20th yes the debit was going to go through on the 31st.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 14:52
Official
Hello jaklas007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the debit order date was changed on the 21-08-2015, It was already after the magtape was sent to the bank to debit on the 25th, if the changes were made before the 20th yes the debit was going to go through on the 31st.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the debit order date was changed on the 21-08-2015, It was already after the magtape was sent to the bank to debit on the 25th, if the changes were made before the 20th yes the debit was going to go through on the 31st.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,