RE
Rikus E
1 reviews | Active since Jul 2015
02 Jul 2015, 10:13
Overcharged
I have been charged with double the amount of my qouted contract which I singned with MTN and trying to solve the problem through their branches or customer services per telephone is impossible as no one has any ideas why the charges are for.
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 10:02Hello Rolan****lie,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our discussion, the invoices has been explained in detail and all is in order.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our discussion, the invoices has been explained in detail and all is in order.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 10:02
Official
Hello Rolan****lie,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our discussion, the invoices has been explained in detail and all is in order.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our discussion, the invoices has been explained in detail and all is in order.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,