CD
Candice D
1 reviews | Active since Jun 2015
20 Jun 2015, 12:16
Overcharged
After taking out a contract with MTN, I do not think I regret anything as much as I do this.<br> Having asked for a 0.00 limit to be put in place on inception of the contract, I have called the MTN call centre every month at least 4 to 5 times a month in the past 6 months to correct the billing. I have been refunded twice, after a month of the debit order running. Yet again May I have been over charged but could not request a refund because the call centre was on strike. Received my billing for June and guess what...I have been over charged. I have logged 3 complaints on the complaints line but to no avail.<br> How hard is it to fix a limit? I have at least 10 reference numbers where I have been promised the limit has been corrected. I Have had it with mtn.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Jul 2015, 13:08Hello Candi24,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the SUL is active on your account. For the invoice dated 2015-05-13, you were charged the monthly package subscription plus pro-rata for insurance and the monthly insurance subscription. The invoice dated the 2015-06-13, you were charged for the monthly package and insurance subscription. You were not charged for extra call and data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the SUL is active on your account. For the invoice dated 2015-05-13, you were charged the monthly package subscription plus pro-rata for insurance and the monthly insurance subscription. The invoice dated the 2015-06-13, you were charged for the monthly package and insurance subscription. You were not charged for extra call and data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Jul 2015, 13:08
Official
Hello Candi24,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the SUL is active on your account. For the invoice dated 2015-05-13, you were charged the monthly package subscription plus pro-rata for insurance and the monthly insurance subscription. The invoice dated the 2015-06-13, you were charged for the monthly package and insurance subscription. You were not charged for extra call and data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the SUL is active on your account. For the invoice dated 2015-05-13, you were charged the monthly package subscription plus pro-rata for insurance and the monthly insurance subscription. The invoice dated the 2015-06-13, you were charged for the monthly package and insurance subscription. You were not charged for extra call and data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,