BM
Beauty M
1 reviews | Active since Aug 2016
03 Jan 2018, 10:30
Overcharged
Hello Peter
In Sept2017 I opened a data contract at MTN highveld mall Witbank.They said I will receive 15GB (day) and 15GB (night express) at R250 per month .But now for night express I only get 5 GB. In Nov2017 they debited R1 500 then this month (Jan2018) R780.When i ask them why ,they say there's errors but they still continue overcharging me.
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MTN South Africa's replyOfficial
04 Jan 2018, 11:44Thank you for your post.
We sincere apologized for any inconvenience incurred.
On invoice date 2017-10-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-09-23 until the close of that invoice date 20-10-2017 you were then charged a month in advanced for the billing period
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
With the package you will received the following:
10GB data bundles for 3 months
Night Express Promo 5GB
We do pick up that the account have not received the discounts. We have sent the request to the billing department to pass credit to the account for the discount not received on the account from October 2017 to December 2017.
MTN 5GB
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Jan 2018, 11:44
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
On invoice date 2017-10-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-09-23 until the close of that invoice date 20-10-2017 you were then charged a month in advanced for the billing period
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
With the package you will received the following:
10GB data bundles for 3 months
Night Express Promo 5GB
We do pick up that the account have not received the discounts. We have sent the request to the billing department to pass credit to the account for the discount not received on the account from October 2017 to December 2017.
MTN 5GB
Kind Regards,
Alice van der Merwe
Best regards,