Overcharged

Dear MTN how do you get it right to have your customer wait on a call, that's not a free calls from an MTN number, and then "conveniently" the call gets dropped when you are put through to a Supervisor. I have made 6 calls to your call centre with no resolution to the problem I have with the contract. Your call centre agents sell something to a customer and misrepresent your product and the customer is the one that needs to pay for their mistake? That's utterly pathetic and ridiculous to say the least.

Trying to get a hold of the right people so that an investigation can be started is more difficult than booking a ticket for a ride to the moon....... tried your website to no avail.

Seriously disappointed and outraged at this and will definitely not be upgrading with you ever again. For once I can say that a telecommunications company is worse than Vodacom.

I want to have the call pulled of the 7th Feb. 2016 when my contrace started. I know I asked for a limit of R1 but MTN says no history of limit and because of this I have been overcharged. I will reverse the payment that wentry through on my account with a smile on my face if needed. I want a response from MTN!!!!!!!!!