Overcharged

Thank you for taking the time to respond to my complaint, however I need to bring to your attention that the issue has not been resolved. According to your response with reference number ***, you refer to your records showing that the issue has been resolved. To date I have still not been refunded for the month of March, so how is it that the issue has been resolved? I suggest that you get you facts in order before responding and trying to brush the matter aside.