GK
Gareth K
1 reviews | Active since Mar 2009
17 Apr 2015, 13:09
Overcharged
Every month MTN charges me for a RECURRING SMS100 bundle which is supposed to be discounted on my invoice, and every month I have to log a complaint. This is getting beyond ridiculous. Can't it be rectified so that I don't have to waste my time calling every month to get it sorted out.
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Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 13:45Hello garithk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Our records show that this matter has been resolved per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Our records show that this matter has been resolved per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 13:45
Official
Hello garithk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Our records show that this matter has been resolved per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Our records show that this matter has been resolved per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
REQ:***
Best regards,