1 reviews | Active since Feb 2016
Overcharge/*****ing from clients
My bank account was debited by R759.00 on the 1 April 16, although the tax invoice is for R619.00.<br> This R619.00 is also an overcharge, as the contract monthly fee was for R559.00.<br> I tried to call MTN several times, but they were always offline. Then I went last week to the Eastgate branch and today to the Bedfordview branch and both times I was told that they are offline. Do they ever work?<br> Overcharge an account equals *****ing from the customer!! <br> I joined MTN less than 2 months ago. I thought that Vodacom was bad, but now I have my doubts. MTN is a disaster., I regret signing the contract with them. I wish I did not. The worst part is that no matter what you try with any of the MTN agents, it falls in deaf ears. Nowhere to go. <br> A VERY VERY dissattisfied customer
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your first bill was high is because of Pro-rata charges that are billed on the first invoice only. Your monthly subscription did not change at all.
Your next payment will be the agreed monthly subscription fee.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your first bill was high is because of Pro-rata charges that are billed on the first invoice only. Your monthly subscription did not change at all.
Your next payment will be the agreed monthly subscription fee.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
