jB
janine B

1 reviews | Active since Nov 2013

09 Mar 2017, 11:45

Overcharge SMS as MMS over Xmas

<p>After countless phone calls to 808 and 809 - which keep you holding for ages then cut you off, and emails, I still can't seem to speak to an actual person regarding my cell phone account over the christmas period.</p> <p>I sent many SMS's and MTN have charged them as MMS's amounting R88.48</p> <p>I have about 600 plus free SMS's in my bundle and only 40 were utilised over the christmas period.</p> <p>After 2 months of no reply email addresses and not being able to get through to any accounts department, my query remains unresolved.</p> <p>As the account is managed by a debit order it seems that MTN choose to ignore my query.</p> <p>I WONDER HOW MANY OTHER PEOPLE HAVE BEEN OVERCHARGED OVER THE CHRISTMAS PERIOD??</p> <p>CHECK YOUR ACCOUNTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (1)
jB
janine B's update13 Mar 2017, 10:59
Reviewer Update

I am still waiting for MTN to call when I am in the office - Mon, Wed, Thurs, Fri am only! Otherwise leave a message so that I can return you call!?!?!?!?!?!?