DR
David R

1 reviews | Active since Aug 2015

28 Oct 2015, 14:06

Overcharge or Misbilling

HI,<br> <br> MTN is Billing me R579 or something like this and they cannot tell me why. When login in it shows the amount that the contract is Total R 314.00 . That i can accept but the other amount i cannot: *** Number: ***. <br> <br> If this is them trying to bill me for The month that i did not have the internet due to them *****ing up BIG TIME, i will surely want to know why and how they get to that amount. Cause i will reverse the debit order again and only pay the R314 manually. This is now starting to become ridiculous <br> <br> Please sort out your **** and get back to me urgently as the Months i did have this i did pay what was expected. <br> <br> Thanks. And phone me if needed. Like in ASAP.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Oct 2015, 11:27
Official
Hello MasterDream,

Thank you for your post

We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.

Please note as per ref # REQ:*** all data charges are valid as per ITB of *** this is a result as per live testing done.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,