CN
Chris N
1 reviews | Active since Mar 2015
01 Oct 2015, 14:57
Overcharge on my MTN account
Dear MTN<br> <br> I am on a MTN 2GIG data bundle that was priced at R99.00 per month.<br> Can you please advise why over hte past couple of months i have been overcharged despite not going over the normal 2GB usage.<br> <br> I called your call center and unfortunately the agent had no reasoning as to why the billing was adjusted as such.<br> <br> Can you kindly credit me for the overcharge and reinstate the initial signed for amount of R99.00<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Oct 2015, 08:37Hello RavinChris,
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding your charges.
Kindly note that you have not been charged anything over and above your 2 GB provisioning, however, the has been an increase on our packages as of the 01-05-2015 and our customers were notified on the 16-04-2015.
Beat regards
Mantoa
REQ:***
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding your charges.
Kindly note that you have not been charged anything over and above your 2 GB provisioning, however, the has been an increase on our packages as of the 01-05-2015 and our customers were notified on the 16-04-2015.
Beat regards
Mantoa
REQ:***
MTN South Africa's reply04 Oct 2015, 08:37
Official
Hello RavinChris,
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding your charges.
Kindly note that you have not been charged anything over and above your 2 GB provisioning, however, the has been an increase on our packages as of the 01-05-2015 and our customers were notified on the 16-04-2015.
Beat regards
Mantoa
REQ:***
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding your charges.
Kindly note that you have not been charged anything over and above your 2 GB provisioning, however, the has been an increase on our packages as of the 01-05-2015 and our customers were notified on the 16-04-2015.
Beat regards
Mantoa
REQ:***