1 reviews | Active since Dec 2016
Overcharge on my contract
<p>MTN has been overcharhing me since I upgraded my contract in August. The call centre could not help me much so eventually i went to a branch who then finally discovered I was being double charged for insurance. they logged a call and ensured me the money would be credited to my account, this has not happened and to my surprise they have still gone ahead and overcharged me AGAIN. Customer care is failing to assist, I have filed a formal complaint and 3 weeks later no one has bothered to contact whilst they carry on to ***** my money. MTN STOP OVERCHARGING ME AND PAY ME BACK MY MONEY...ALLLL OF IT...</p>
Good day Storm,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have viewed your account and have picked up the double insurance charge on the invoices dated 2016-08-01, 2016-09-01, 2016-10-01 as well as 2016-12-01. Please note that we a credit request of R631.56 has been sent through to our billing team for approval.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Storm,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have viewed your account and have picked up the double insurance charge on the invoices dated 2016-08-01, 2016-09-01, 2016-10-01 as well as 2016-12-01. Please note that we a credit request of R631.56 has been sent through to our billing team for approval.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,