FK
Faatima K

1 reviews | Active since Jun 2018

27 Jun 2018, 12:00

Overcharge on data contract

Hi MTN

I entered into a SIM only data contract as advertised by you for R89 a month for 4GB of data. I have been charged R352 every month instead of the R89 as advertised and as requested when I went into the store to enter into the contract.

I have called in to enquire and rectify only to be told that I need to go into the store to resolve. I have been in to the store twice (at the end of each month when I get my bill as I now have the contract for 2 months) and each time they appear to fix something on the system and say the problem has been resolved but I continue to be billed R352 for an R89 contract.

Somewhere your systems have a glitch. Please resolve ASAP. Fellow MTN data users, please check your statements as you may be overcharged too.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jun 2018, 11:29
Official

Thank you for bringing this matter to our attention.

We sincerely apologise for the inconvenience you have experienced due to the error on MTN's side in billing. It is not our intention to dissatisfy you.

I assure you that this will be corrected by our support department , a ticket is logged and is : Trouble Ticket#: ***.

I will monitor the status and advise when matter is resolved.

Warm regards,

Eunice

Complaints analyst.

Best regards,